The Accessibility Standards for Customer Service, Ontario Regulation 429/07 applies to:

• designated public sector organizations, and
  
• businesses and organizations that:
  
  • provide goods or services either directly to people in Ontario or to other organizations in Ontario (third parties), and
    
  • have one or more employees in Ontario.

Does your business or organization provide goods or services to the public or other third parties in Ontario?

If so, you are now legally required to meet the requirements of the Accessibility Standards for Customer Service.

The Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 will help you understand your obligations under the customer service standard.